Patient - and family - centred care at The Children's Hospital at Westmead
The Children's Hospital at Westmead is committed to providing patient- and family-centred care, an approach to health care that:
- empowers patients and their families and fosters independence
- supports family care-giving and decision-making
- respects patient and families' choices and their values, beliefs and cultural backgrounds
- builds on individual and family strengths
- involves patients and their families in planning, delivery and evaluation of health care services.
Patient- and Family-Centred care is based on four key concepts*:
Dignity and Respect. Health care practitioners listen to and respect patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care.
Information Sharing. Health care practitioners communicate and share information with patients and families about treatment and the plan for care. Patients and families receive timely, complete, and accurate information, to effectively participate in care and decision-making.
Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
Collaboration. Patients, families, health care practitioners and other hospital staff work together in policy and program development, implementation, evaluation and improvement; in health care facility design; and in professional education, as well as in the delivery of care.
Watch our video on patient- and family-centred care at The Children's Hospital at Westmead.
We have developed a fact sheet for staff on patient- and family-centred care. Click here to read it .
*With thanks to the Institute for Patient- and Family-Centred Care.
Your rights in Hospital
It's also really important for everyone - children, young people, parents, carers, visitors and staff - to know their rights and responsibilities. Click on the links below to learn your rights and responsibilities.